Discount Tire

The team in Burien really did a great job for me today. I cannot say how grateful I am to them, this team can really crank out the work volume as well. We even seen a car chase today. Shame to say that Schuab told me my tire cannot be fixed and sent me away. I purchased new tires at Discount and let them know the story. Today at my install appointment the crew at discount checked my tire and was like “we can simply fix your tire, there is nothing leaking from the sidewall, you only have 25k on them. Discount has a customer for life!! I appreciate this team in Burien especially. Thank you

A very unexpected over-the-top positive experience. I bought tires for my daughter's car at Costco. When one of the tires was punctured on the sidewall (within 30 days of purchase) I went to Discount Tire (DT) because it needed to be replaced ASAP. Costco couldn't do that. Yesterday was my 2nd visit to the Burien DT because of a nail in another tire which was discovered by Honda. Not repairable so this time I went to Costco. They wanted to keep the car for a day to determine if it would qualify to be replaced, if so they would order a new tire which would take a week and then the car would have to be left for another day to have the tire mounted. Crazy. I took it to DT yesterday, the tire was ordered and it was installed this afternoon! As busy as they all were, the staff was pleasent, couteous and helpful to everyone that walked into their lobby. They have all my future business! Costco on 4th could take a few lessons from DT.

I just have to say the team at this Discount Tire location need to commended. I had picked up a screw in my tire the night before, went online and made an appointment. I was in and out in just over an over for a tire patch. While I think that was great, the true stars were the front desk team. I arrived to a small line, a customer ahead of me talking on his speaker phone, phones ringing, and more people joining in line behind me. I stayed there to wait for my tire and the line never died down. I was there at the “after work” crowd was coming in, a bunch of walk-ins, but the team did incredible at giving each person attention, not a rushed feeling, ensuring everyone they would be with them. That being said, I highly recommend appointments. They’re free and easy to schedule. The cherry on top was that my tire was patched. They gave me a bill for $0.00. When I informed them that I didn’t purchase my tires from them, I was told it’s a free service they offer. I was humbled that the level of customer service provided for a $0 bill was so high. Hats off to you all!

They are fast and friendly. They are always very busy. Both fast and busy comments are not necessarily a good compliment . Some workers seem to know the system better than others. They end up having to teach each other and cross talk or cross reference with the lead. Efficiency can improve. I had to come in twice for contentinental warranty replacement. They had to do a tread inspection again the second time because "it wasn't saved in the system" they said and they had to call contentinental on their own line according to one worker while the lead told me the opposite that I had to call and get continental on the line. A process that could have taken approx 10min turned into a commotion of 30-40min. Fix your efficiency issue and your store will profit more.